Who actually makes the memorials?
All Little Things memorials are handmade by talented artists in our Seattle studio.

Can I have my memorial made in colors other than the ones listed on your site?
Yes, we will always do our best to accommodate custom color combinations. We recommend choosing no more than three colors for any one piece. Please CONTACT US with questions about available colors and to discuss a custom color design.

Can I have my memorial made in a special shape, instead of one of your existing designs?
Yes. While custom colors are easier to accommodate, custom shapes often require special tools and processes that may make them more complex. Our Studio Coordinator and artisan team will work with you on a quote for your specific piece. Custom requests can be made HERE.

Can I get an inscription on my memorial?
Yes. We can engrave up to eight characters, free of charge, on the back or bottom of all full-sized memorials.

How much ash is needed for each memorial piece?
We request one tablespoon for each memorial being created.

What if I’m uncomfortable handling my pet's ashes?
We recommend asking a friend, family member, or your veterinarian to help you.

How do I see the ashes in the infused art glass?
The ashes appear as a white/grey ribbon in the piece.

What are your production procedures to guarantee the ashes I send are in the memorial I receive?
Our entire process is tightly controlled. Once your collection vessel arrives, it never leaves the building. Each vessel is assigned a unique ID number, and that same number is used to track the piece through the production process.

How do I pay for my memorial?
We accept credit card payment through our website, or you can pay with a check mailed in with the collection vessel.

How will I send my pet's ashes to you?
After you order your Little Things Memorial, a collection kit will be sent to you. For US orders, the kit includes a USPS shipping package specifically approved for ashes, a vessel with a collection bag inside, detailed instructions, and necessary forms. The shipping cost is $26.20, paid directly to your local post office. International orders receive the same collection kit, minus the USPS package. Your cost of shipping will depend on the parcel service you choose.

How do I know if my ashes made it safely to your studio?
USPS Priority Mail packages are traceable and require our signature upon delivery. We will also contact you (normally via email) to let you know when your package has arrived at our studio.

How soon after you receive the ashes should I expect to receive my Little Things Memorial?
Completed memorials are generally delivered 2-4 weeks after we have received your collection package, depending on the piece(s).

How is the memorial shipped to me, and how much does shipping cost?
We provide free shipping to U.S. addresses via USPS Priority Mail. It will be expertly packaged to ensure it arrives in perfect condition and a signature of receipt will be required. International shipping is based on weight and varies by carrier.

Still have questions?
We understand that you may have questions or concerns not addressed here. Please don’t hesitate to CONTACT US so that we can help put your mind at ease.